Return & Refund Policy

Last Updated: 26 October 2026

At SM Creative Art, we aim to provide high-quality jewelry CAD designs and reliable customer service. Please read this Return & Refund Policy carefully before purchasing any digital product or custom design service from our website.

This policy explains how we handle refund requests, duplicate payments, technical issues, and concerns related to purchased products.

1. Digital Products and Downloads

SM Creative Art offers digital jewelry CAD designs that may be delivered electronically after a successful purchase.

Because digital products can be accessed or downloaded without physical shipping, all digital product purchases are generally non-returnable and non-refundable once the files have been delivered or accessed, except where a refund is required by applicable law or approved under the circumstances described in this policy.

Please review the product description, preview images, available file formats, and compatibility information carefully before completing your purchase.

2. Incorrect or Defective Digital Files

If you receive a file that is corrupted, incomplete, incorrect, or materially different from the product description, please contact us so we can investigate the issue.

Depending on the circumstances, we may provide:

• A corrected or replacement file.
• Assistance with downloading or opening the purchased file.
• Another reasonable solution where appropriate.

Please provide your order number and a clear description of the issue. Screenshots or error messages may help us resolve the problem more quickly.

3. Accidental or Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us with your order details and available transaction references.

After verifying the payment records, we will review the issue and arrange an appropriate correction or refund for a confirmed duplicate charge, subject to applicable payment procedures and law.

4. Custom Jewelry CAD Design Services

Custom jewelry CAD design services may involve consultation, design development, revisions, and work created according to your requirements.

Once work on a custom design has started, payments may be non-refundable to the extent permitted by applicable law and the agreed service terms, particularly where work has already been completed.

If you need to cancel a custom design request, contact us as soon as possible. We will review the stage of work completed and any agreed cancellation terms before determining whether a refund is appropriate.

Any project-specific payment, revision, cancellation, or refund conditions communicated and agreed upon before work begins will also apply.

5. How to Request a Refund

To request a refund or report a problem with a purchase, please contact our team and include:

• Your full name.
• Order number or transaction reference.
• Email address used for the purchase.
• A clear explanation of the problem.
• Relevant screenshots or supporting information, where applicable.

We will review the information and contact you if further details are required.

6. Refund Review and Processing

Once we have received your request, we will review the purchase details and determine the appropriate next steps.

If a refund is approved, it will generally be processed through the original payment method where possible. The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or payment method.

We will communicate any relevant processing details once the request has been reviewed.

7. Non-Refundable Situations

Subject to applicable law and the circumstances of the purchase, refunds may not be available for:

• A change of mind after a digital file has been accessed or downloaded.
• Purchasing the wrong product after reviewing the product information.
• Software compatibility issues where the supported file format was clearly disclosed before purchase.
• Custom design work already completed according to the agreed requirements.
• Problems caused by unsupported software or improper handling of downloaded files.

These limitations do not affect any rights or remedies that cannot legally be excluded.

8. Product Descriptions and Compatibility

We make reasonable efforts to provide accurate product descriptions and information about available files. Customers should review the listed formats, software requirements, and product details before purchasing.

If you believe a product does not match its description, please contact us so we can investigate and determine an appropriate resolution.

9. Policy Updates

SM Creative Art may update this Return & Refund Policy to reflect changes in our products, services, business practices, or legal requirements.

Any updated version will be published on this page with a revised date. The applicable terms will be considered in accordance with the purchase date, agreed terms, and applicable law.

10. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a purchase, please contact SM Creative Art.

Business Name: SM Creative Art
Phone: +91 88980 48190
Website: [Insert your website URL]

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.