Privacy Policy

Last Updated: 26 October 2026

At SM Creative Art, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase jewelry CAD designs, download digital products, or contact us for custom design services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website.

Personal Information

When you create an account, place an order, or contact us, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing details
• Account login information
• Information you provide when contacting customer support

Order and Transaction Information

When you purchase a jewelry CAD design or service, we may collect order details, purchased products, transaction references, billing information, and order history.

Payment details are handled by the payment provider used during checkout. We do not intend to store complete payment card details on our website.

Custom Design Information

If you request a custom jewelry CAD design, you may provide reference images, sketches, measurements, design preferences, technical specifications, and other information needed to complete your request.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and general usage data. Cookies and similar technologies may be used for website functionality and analytics.

2. How We Use Your Information

We may use your information to:

• Process and manage orders.
• Provide access to purchased digital CAD files.
• Create and manage customer accounts.
• Respond to enquiries and provide customer support.
• Communicate order confirmations, service updates, and important notices.
• Manage custom jewelry design requests.
• Improve website performance, usability, and security.
• Detect, prevent, and investigate fraud or unauthorised activity.
• Comply with applicable legal and regulatory requirements.

We will use your information for purposes consistent with this Privacy Policy and applicable law.

3. Digital Products and Downloads

SM Creative Art offers digital jewelry CAD designs and related services. When you purchase a digital product, we may use your order and account information to verify your purchase and provide access to the relevant files.

Please keep your account credentials and download links secure. You are responsible for protecting your login information and notifying us if you suspect unauthorised access to your account.

The availability of repeat downloads may depend on the product, account settings, and applicable purchase terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep essential website features working.
• Remember user preferences.
• Support shopping cart and checkout functionality.
• Understand website traffic and visitor behaviour.
• Improve website performance and user experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website features, including account access, shopping cart functionality, or checkout.

If analytics or advertising services are used on our website, those services may also use their own cookies or similar technologies, subject to their policies and applicable consent requirements.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our website and provide our services. These may include:

• Payment processing providers.
• Website hosting and technical service providers.
• Order management and email communication services.
• Website analytics and security providers.
• Professional advisers or government authorities when required by law.

We share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable contractual or legal obligations.

6. Payment Security

Payments made through our website may be processed by third-party payment providers available at checkout. Your payment information may be collected and processed directly by the selected provider.

We do not control the independent security practices of third-party payment services. Please review the relevant provider’s privacy policy and terms before completing a transaction.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, security, and legal compliance.

The retention period may vary depending on the type of information and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or anonymise it where appropriate and legally permitted.

8. Data Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain processing activities.
• Request a copy of your information where applicable.
• Opt out of marketing communications.

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing your request.

10. Marketing Communications

If we send promotional emails or messages, you may opt out by following the unsubscribe instructions in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send essential messages relating to your purchases, account, security, or customer service.

11. Third-Party Links

Our website may contain links to third-party websites, payment services, or other external resources. These websites operate independently and have their own privacy policies and practices.

SM Creative Art is not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the request and take appropriate action where required.

13. International Data Processing

Some of our website hosting, payment, or technology service providers may process information in locations outside your state or country. Where applicable, we take reasonable steps to ensure that such processing is handled in accordance with relevant data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal requirements.

Any revised policy will be published on this page with an updated revision date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact SM Creative Art.

Business Name: SM Creative Art
Phone: +91 88980 48190
Website: [Insert your website URL]

For privacy-related requests, please include enough information for us to understand your enquiry. Please do not send passwords or complete payment card details.